Terms & Conditions

Appointment & Arrival

Promptness: For house-calls and mobile services, please ensure someone is available to grant access at the scheduled time. For home-based grooming, please arrive within 15 minutes of your appointment.
Service Windows: Due to the nature of mobile and house-call grooming (traffic, previous pet behavior), please allow for a 30-minute arrival window from your scheduled time.
Late Arrivals: If you are more than 15 minutes late for a home-based appointment, we may need to reschedule, and a late fee may apply.

Vaccinations: For the safety of all pets and the groomer, all dogs must be up-to-date on Rabies, Distemper, and Parvovirus vaccinations. Proof of vaccination is required before the first service.
Aggressive Behavior: Owners must inform the groomer if the pet has a history of biting or aggression. We reserve the right to refuse service or stop grooming if a pet becomes a danger to themselves or the groomer.
Parasites: If fleas or ticks are found, the pet will be treated with a flea/tick bath at the owner’s expense to prevent infestation of the grooming area or vehicle.

Pre-existing Conditions: Owners must disclose any heart conditions, seizures, or physical limitations (e.g., hip dysplasia).
Senior Pets: Grooming procedures can sometimes be stressful for senior pets. Our priority is comfort over aesthetics for aging dogs. We will not be held liable for any stress-related medical incidents during the grooming process.

Dematting Policy: We prioritize "humanity over vanity." If a coat is severely matted, we will shave the coat to avoid causing pain or skin trauma.
Additional Fees: Removing heavy matting is time-consuming and hard on equipment; therefore, an additional "Matting Fee" will be applied to the base price.

Home-Based: Owners must adhere to strict drop-off and pick-up times to manage space and safety.
House-Call: Owner must provide a safe, well-lit workspace with access to an electrical outlet and a bathtub/sink if needed.
Mobile Van: The van requires a flat, legal parking space (approximately 2 vehicle lengths).

Social Media: Unless otherwise requested in writing, we reserve the right to take photos of your pet for use on our website or social media pages to showcase our work.
Mobile Van Security: The Mobile unit is equipped with a security camera to monitor pet behavior and handling. This footage is for quality assurance and will be used as a reference to resolve any disputes regarding service, safety, or pet behavior.

Progress Updates: Please refrain from knocking on or opening van doors to check on progress, as sudden noise can startle the pet and cause accidental injury. If a status update is necessary, please use the original communication method (text, email, or phone) and keep check-ins to a minimum.
Access: Owner will remain outside the unit until the groomer signals that the service is complete. For the safety of the pet and groomer, owners and guests are strictly prohibited from entering the grooming van while a session is in progress.

24-Hour Notice: We require at least 24 hours' notice for cancellations.
Fees: Cancellations made with less than 24 hours' notice, or "No-Shows" where the groomer arrives at a house-call and no one is home, will be subject to a fee of 50% of the scheduled service price.

Accidents: While we take every precaution, grooming involves sharp tools and moving animals. In the event of an injury, the groomer will notify the owner immediately.
Emergency Medical Treatment: If the owner cannot be reached in a medical emergency, the groomer is authorized to seek veterinary care. All costs incurred will be the responsibility of the owner.
Release of Liability: The owner agrees to hold [Your Business Name] harmless from any damage or injury caused by the pet during the grooming process.

Disputes: Pet owner agrees to work in good faith with the groomer to find a resolution.
Hold Harmless: If a mutual agreement cannot be reached, the cost of service remains non-refundable. Owner waive's the right to pursue further legal action or small claims litigation, acknowledging the business has made all reasonable efforts to provide a safe service.