Cancelations, Reschedule and Refund

Cancelation Policy

Cancellation & Rescheduling Policy

As a mobile service, our daily route is carefully optimized for travel and time. To help us serve all pet parents efficiently and cover operational overhead, we kindly request at least 24 hours' notice for any schedule changes.

24+ Hours Notice: Appointments may be canceled or rescheduled without penalty.
Less Than 24 Hours Notice: Cancellations or reschedules within 24 hours may result in a partial or total forfeiture of your deposit to cover lost time and fuel costs.
No-Shows & Access: For the safety of your pet and our staff, an adult (18+) must be present at the start and end of the appointment to safely hand off your pet. If an authorized adult is not home when we arrive, the appointment is considered a no-show and will incur a fee equal to 50% of the scheduled service price.

Refund Policy & 7-Day "Look Great" Guarantee

While we do not offer standard refunds, we want you to be completely satisfied with your pet's groom. Our 7-Day Guarantee ensures your peace of mind after any full grooming service.

Complimentary Fixes: If there is a fixable mistake or missed hair, simply call or text us within 7 days, and we will return to correct it at no extra charge.
Length Adjustments (Too Short): If the cut is shorter than agreed upon, we will discuss a remedy with you, which may include a partial refund of up to 50% (as your pet still received a complete bath and brush). However, if you initially approved the shorter length, we cannot offer a refund.
Length Adjustments (Too Long): If you decide you would prefer a shorter cut than originally requested, we are happy to return within 7 days to re-cut and rebalance the coat for 50% of the full service price.
After 7 Days: Any touch-ups or adjustments requested after the 7-day window will incur a mileage fee and a partial grooming fee, as the coat will have already started growing out from the original service.